Wills Inc. Privacy Policy
Explanation of the Purpose
This Privacy Policy is designed to inform you about the data we collect, why we collect it, and how it is used across all facets of the Wills platform, including the Wills App, Wills.com website, and any other channel or service related to Wills Inc. We believe in complete transparency when it comes to handling your personal information and ensuring its protection. By using any part of our services or accessing our platform, you consent to the practices described in this policy.
Scope and Application
This Privacy Policy applies to all users of the Wills platform, encompassing individuals who create content, designate recipients, or interact with any component of our platform. This includes users who create state-specific legal wills and trusts on the Wills.com website, and also users who utilize the Wills app to manage the delivery of these documents. It also extends to the data collected through our website, emails, and customer support services. Please be aware that this policy does not cover any third-party services, even if they are linked to or integrated with our platform.
Changes to the Privacy Policy
Wills Inc is dedicated to ensuring that this Privacy Policy remains accurate, comprehensive, and protective of your privacy. To achieve this, we may need to make updates and changes as our services evolve and in response to legal and regulatory developments. Any revisions to this policy will be promptly communicated to you through our platform, including the App and our website. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your privacy.
If you have any questions or concerns regarding our Privacy Policy or the privacy practices at Wills Inc, please contact us at info@wills.com. We are committed to maintaining the integrity and security of your data and appreciate your trust in our platform.
At Wills Inc, we collect various types of information to provide you with our services. This section outlines the categories of information we gather.
User Account Information
When you create an account on our platform, whether through the Wills.com website or the Wills App, we collect personal information to establish and manage your account. This may include:
Your full name Email address Phone number User-generated username and password This information is essential for personalizing your experience, securing your account, and enabling our services.
Content and Media
Wills Inc provides a platform for you to create and share content, such as videos, messages, and documents, with designated recipients, both on the Wills.com website, where you create your state specific legal wills and trusts, and on the Wills App, where you manage and deliver this content. This content may include:
State specific legal documents such as wills and trusts Videos conveying final wishes Personal messages Important documents Please be aware that the content created on our platform may be deeply personal and is encrypted to protect your privacy. We consider it your sole property and ensure it's only accessible by you and your designated recipient(s).
Recipient Information
To facilitate the delivery of mementos, gifts, or other assets to your chosen recipients, we collect recipient information, including:
Recipient names Delivery addresses Email addresses Phone numbers This information allows us to fulfill your posthumous delivery wishes and maintain your chosen intervals for gift deliveries.
Technical Information
To improve our platform and provide a better user experience, we collect technical information about your device and its interaction with our services. This includes:
Device information (e.g., device type, operating system) Log data (e.g., timestamps, IP addresses) Usage data (e.g., features used and interaction patterns) We use this data for analytics, troubleshooting, and enhancing the performance and functionality of the Wills platform.
Payment Information
For users accessing premium features and making purchases through our platform, we collect payment information to process transactions. This may include:
Credit card details Billing information We rely on third-party service providers for payment processing and do not store your payment information on our servers.
We value your trust and are committed to safeguarding your data. If you have any questions or concerns about the information we collect, please contact us at info@wills.com. Your privacy is of utmost importance to us, and we are dedicated to maintaining the highest standards of data protection and security.
At Wills Inc., we are dedicated to the secure and respectful handling of your information. This section outlines the various ways in which we utilize the data we collect:
Delivering User Content: We employ your information, including text, media, and assets, to fulfill your wishes and convey your heartfelt messages to the designated recipients at the precise times and in the manner you've chosen. This includes delivering state specific legal documents, video instructions, and other content to your chosen executor or beneficiaries.
Platform Functionality: Your information is also utilized to ensure the proper functionality of the Wills platform, enabling you to create, schedule, and manage your mementos and your estate plan effectively, both through our website, and through our mobile app.
Communication: We may use your data to communicate with you, delivering essential updates, notifications, and information regarding your account, our services, and any changes to our terms and policies.
Analytics and Personalization: To enhance your experience, we analyze user data to gain insights into how you use the platform. These insights may be utilized for personalization and improvements, ensuring that the services we offer meet your needs.
Legal and Security Purposes: Your data may be employed for legal and security purposes, such as verifying your identity, enforcing our terms, and safeguarding the platform against misuse and potential threats.
Third-Party Services: In cases where third-party services, such as payment processors, are used for specific aspects of our platform, we may share your data with these providers to facilitate transactions and other functions.
Our commitment is to ensure that your data is used solely for purposes that align with the secure and respectful conveyance of your love and personal values. If you have any questions or concerns about how we use your information, please do not hesitate to contact us.
We understand the importance of privacy and ensure that your data is shared only in specific circumstances. This section outlines the situations in which we may share your information:
With Designated Recipients: To fulfill your wishes and deliver your heartfelt messages and assets, including your state specific legal documents, video instructions, and other assets, we share your information with the designated recipients you've chosen. This sharing is done with the utmost care and security, ensuring your intentions are honored.
With Service Providers: In certain aspects of our platform, we may engage third-party service providers, such as payment processors, to facilitate transactions and other functions. We share your data with these providers as necessary to ensure the secure and efficient operation of our services.
Legal Obligations and Security: There may be instances where we are legally obligated to share your information, such as responding to valid legal requests, protecting our rights, safety, or those of others, and addressing fraud or security issues. In such cases, we will disclose your data with the appropriate authorities or entities as required by law.
Business Transfers: In the event of a merger, acquisition, or any other business transfer, your information may be transferred to the new entity. We will make every effort to notify you of such changes and the implications for your data privacy.
Rest assured that our commitment is to safeguard your information and share it only in ways that align with the secure and respectful conveyance of your love and personal values. If you have any questions or concerns about how we share your information, please do not hesitate to contact us.
At Wills, we believe in providing you with options and control over your information. This section explains how you can manage your choices and control your data:
User Account and Profile Information: You have the ability to review, modify, and update your account and profile information at any time, both on the Wills.com website and on the Wills App. This includes details such as your name, contact information, and account preferences. Keeping your information accurate and up-to-date ensures that your wishes and messages are accurately conveyed.
Memento Delivery Options: We understand that your preferences for delivering mementos and assets may change over time. You can adjust your delivery preferences, scheduled messages, and recipients as desired, both on the website and through the app. We provide flexibility to ensure your wishes are respected.
Deactivation and Termination: If you ever decide to discontinue your use of our services, you can choose to deactivate or terminate your account through the website or the app. Keep in mind that certain content, such as mementos and important messages, may continue to be delivered posthumously even after deactivation or termination. We're here to guide you through this process, and our support team is available to assist with any questions or concerns you may have.
Your control and choices are essential to ensuring that our platform meets your needs and respects your values. If you have any inquiries about managing your account or delivery preferences, please feel free to reach out to us. Your satisfaction is our priority.
We prioritize the security of your data to ensure that your personal information and heartfelt messages remain protected. This section provides an in-depth overview of our data security measures and your responsibilities:
Security Measures:
End-to-End Encryption: At Wills, your privacy is paramount. We employ state-of-the-art end-to-end encryption protocols to safeguard your content. This means that your mementos, messages, and personal information are encoded and can only be deciphered by the designated recipient(s). Our team, including technical staff, cannot access or view your private content.
Secure Storage: We utilize secure data storage systems to safeguard your personal information, ensuring it is not exposed to external threats or breaches. Your account details, mementos, and user content are stored in a manner that prioritizes data protection.
Regular Security Audits: Our security systems undergo regular audits and evaluations to identify potential vulnerabilities and rectify them promptly. These assessments are conducted to ensure that we uphold the highest security standards.
Access Control: We implement strict access controls to restrict unauthorized access to your data. Only designated personnel are granted access to system components as necessary to provide services.
User Responsibility for Data Security: While we employ robust security measures to protect your data, you also play a vital role in ensuring your information remains secure:
Secure Account Access: It's essential to maintain the security of your account access. Use strong, unique passwords and enable multi-factor authentication to prevent unauthorized access to your account.
Privacy of User Content: Safeguard your mementos, messages, and other personal content by sharing them only with individuals you trust. Remember that our end-to-end encryption ensures only the intended recipients can view your content.
Be Cautious with Your Information: Avoid sharing sensitive information, such as login credentials or payment details, with others. Our support team will never ask for your password or sensitive data via email or other non-secure communication channels.
Stay Informed: Keep yourself informed about online security best practices. Regularly review your account activity and immediately report any suspicious or unauthorized access to our support team.
Ensure Secure Device Access: Take precautions to secure your devices, including mobile phones, tablets, and computers. Use device lock features and enable encryption where possible.
Maintain Up-to-Date Software: Keep your operating systems and applications up to date with the latest security patches to protect against potential vulnerabilities.
By working together, we can create a secure environment where your information remains confidential and protected. We are committed to supporting you in your data security efforts and ensuring your cherished memories are handled with the utmost care. If you have any security-related questions or concerns, please don't hesitate to reach out to our support team. Your peace of mind is our priority.
This section outlines our policies regarding the retention and deletion of user data, ensuring that you have clarity on how your information is managed:
User Content:
Data Preservation: We are committed to preserving your mementos, messages, and content, including your state specific legal documents, to fulfill your posthumous delivery wishes. As part of this commitment, your user-generated content will be stored on the platform until it is successfully delivered to the designated recipient(s).
Scheduled Deletion: To respect your privacy and preferences, we will delete your content according to the delivery schedules you have set or after successful delivery, as instructed by you.
User Control: You have control over the content you create. You can specify the delivery conditions and timing for your mementos, allowing you to manage your digital legacy as desired.
Account Deletion:
User Choice: You have the option to deactivate and delete your account at any time, through either the website or the app. By doing so, your user-generated content will be deleted from the platform, ensuring the privacy of your information.
Scheduled Deliveries: If you have scheduled deliveries set for a future date, they will still be carried out, even after the deletion of your account.
Legal Requirements:
Data Retention for Compliance: We may be required to retain certain user data to comply with legal obligations, resolve disputes, enforce our user agreements, or protect our rights, security, or interests.
De-identification: In situations where data must be retained for legal reasons, we will take steps to de-identify the data to protect your privacy.
Legal Requests: We may be obligated to provide access to user data for law enforcement or other authorized entities, as required by applicable law.
We value your control over your data and privacy. This section aims to ensure that you understand the retention and deletion processes as they relate to your user-generated content and account. Should you have any questions or concerns about data retention or deletion, please do not hesitate to reach out to our support team. We are committed to providing clarity and transparency regarding these processes.
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